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All the upholstery or soft furnishing works, are based upon designs & instructions supplied by the client and will be undertaken by Sub Contractor on behalf of UPHOLSTERED SOLUTIONS LTD.  They (the contractor) will be responsible for the handling of this project, from start to completion to the client’s satisfaction by the agreed due date (dependent on fabrics & other materials arrival).

UPHOLSTERED SOLUTIONS LTD will not be held liable for the designer or client’s design elements of this project.  

Because our bespoke upholstery is made to your specific measurements you have given us, you are responsible for ensuring that these measurements are correct.

All materials used in the making of your bespoke upholstery are in accordance with The Furniture and Furnishings Regulations 1988.

All fabrics to be used must also meet the Fire Retardancy regulations.

We are unable to accept any return(s). Should you the designer or the client have any concerns regarding the finished project,       will make good and fulfill our obligations to making good to the client’s signed brief. 


All orders must be confirmed in writing (either by text or email) and upon receipt of 50% non-refundable deposit.  Once payment of a deposit is received, this is a confirmed order.  A delay in receipt of your deposit or fabric may lead to a delay in the final completion date of your order.  

Whilst we endeavor to meet our deadline times, often delays can impact on a project like deposit payments, changes and provision of Design Information, and supply of fabric will result in the rescheduling of jobs to a later date than original.  

Any alterations after the order have been placed, (such as, without limitation, any change in delivery dates, quantities or specifications for the Goods and drawings services which are requested by the Customer) UPHOLSTERED SOLUTIONS LTD reserves the right to increase the price subject to the above and will inform you before delivery. All goods supplied by us, remains the property of UPHOLSTERED SOLUTIONS LTD until paid for in full.



To process with the order, a 50% non-refundable deposit is paid upfront, against a pro-forma invoice. Upon completion of works, an Invoice is raised for the remainder and paid in full before delivery. Payments are made via a BACS transfer.

Where the designer or client is represented by a third party (such as a designer, managing agent, contractor, or other representative), in the event of non-payment by the Client, the third party will be responsible for payment unless The Company has agreed otherwise in writing.

If one of our operatives is unable to gain access to the Client’s premises or carry out the full works as set above, UPHOLSTERED SOLUTIONS LTD will charge accordingly            

If an order has been accepted, you may not cancel it except with the agreement in writing from us. The terms of cancellation will include, but shall not be limited to a payment to indemnify the Supplier in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by us because of cancellation


Upholstered Solutions cannot be held liable for any damage due to delivery or other external forces. We will endeavour to update you on any issues that may occur throughout the process. Once the work is finally completed and the designer or client has approved the works, 

UPHOLSTERED SOLUTIONS LTD cannot be held liable for any issues that might occur e.g. (design alterations, damage due other external forces).  



Upholstered Solutions cannot be held liable for any damage due to delivery or other external forces.  This will be the sole responsibility of the Delivery Company hired, who would be covered for any liability should such an unfortunate event occur. Hence why it is important to check your order once the item(s) are off loaded immediately, before accepting delivery with a signature. Upholstered Solutions cannot be held liable for conditions of use or storage within the customers house or warehouse after delivery which may affect the furniture in any way.

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